TERMS & CONDITIONS
SHIPPING & RETURNS
We do our best to ship orders within 48 hours of receiving them. Please allow for delays during higher volume times such as sales and holidays.
Currently, our shipping costs are determined by weight of the order. This helps us to determine shipping for First Class and Flat Rate boxes.
-Orders weighing 16oz. or less after packaging will be mailed First Class only unless the items are too bulky OR other arrangements have been made. Please allow 5-7 business days for delivery once you receive your shipping notification.
-Any and all orders over 16oz. will ship USPS Priority Mail Flat Rate. Please allow 2-3 days for delivery for Flat Rate.
USPS Priority Mail is a reliable service. However, packages can be misdelivered or go missing due to package theft. Please be aware of your location if theft is a concern and make appropriate arrangements. If the tracking shows your package was delivered and you did not receive your package, we cannot file a claim with USPS. As a result, we will not be able to refund or replace your purchase.
If you would like a signature to be required for delivary of your order, please contact us and we will make arrangements for you, regardless the order total. This may require an additional payment and a PayPal request for the cost may be made.
We are happy to ship packages to our service members around the world. Please allow for additional shipping time where necessary.
Please be aware that your package will ship USPS First Class and Priority Mail only. This service does not guarantee tracking and insurance outside of the US. By shipping this method, you agree that Built To Destroy is not responsible for your package after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse to file a claim with international carriers.
No refunds or replacements will be given if you did not receive your package if available tracking shows that your package was delivered. Built To Destroy is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact us and we can arrange an alternate form of shipment. This may require an additional payment and a PayPal request may be made for the cost.
Items must be unused, in original packaging where applicable, and in brand new condition for the exchange to be accepted. Items may be exchanged within one week of customer receiving the shipment. Please contact us via the contact form below with your order number and reason to request an exchange.
Exchanges will be shipped upon receit and approval of the condition of the returned items. Please allow up to 72 hours for a shipping notice once your items are delivered. We have busy and often unpredictable schedules that require our full attention and we appreciate your patience.
You may return items that are unused, in original packaging where applicable, and in brand new condition within one week of customer receiving the shipment, for a full refund of the product cost and applicable tax. Please contact us via the contact form below to arrange a return.
The refund will not include shipping costs. Refunds will be issued upon receit and approval of the condition of the returned items. Please allow up to 72 hours for refunds to be issued once your return is delivered. We have busy and often unpredictable schedules that require our full attention. If there are any issues with your return we will contact you directly within 72 hours. We appreciate your patience.
PRIVACY & SAFETY
If you have any questions about your order or any of our products please contact us! We will do our best to get back to you!